FREQUENTLY ASKED QUESTIONS

Welcome to the Salt Water Surf Co. FAQ. Find answers to common questions about shipping, returns, sizing, brands, click & collect, gift cards, and shopping online or visiting our Joondalup surf and lifestyle store.

What does Salt Water Surf Co. sell?

Salt Water Surf Co. stocks premium surfwear, beachwear, swimwear, footwear, jewellery, beauty products and coastal lifestyle essentials from leading Australian and international brands.

We carefully curate our collections to bring together quality clothing, accessories and coastal living products for men and women.

What brands do you stock?

We stock a carefully selected range of leading Australian and international brands, including:

  • Salt Water Surf Co.
  • Pops + Co
  • Afends
  • Billabong
  • Brixton
  • Rusty
  • Rhythm
  • RVCA
  • Volcom
  • McTavish
  • O'Neill
  • Salty Crew
  • Critical Slide Society
  • Tigerlily
  • Abrand
  • All About Eve
  • Amuse Society
  • Birkenstock
  • Reef
  • Sun Bum
  • Surf Mud
  • Avocado Zinc
  • The Fox Tan
  • Hydro Flask
  • AIRE
  • Le Specs
  • Carve
  • Wax Fresh
  • Sex Wax
  • Sand Cloud
  • Layday
  • Poolside Paradiso

Patagonia products are available exclusively in-store at our Joondalup location and are not currently available for online purchase.

How long does shipping take?

Most online orders are dispatched within 1–2 business days.

Estimated delivery times:

  • Perth Metro: 1–3 business days
  • Regional Western Australia: 2–5 business days
  • Interstate Australia: 3–8 business days

Delivery times may vary during peak periods.

Do you offer free shipping?

Yes. We offer FREE Australia-wide shipping on orders over $150.

Shipping costs for orders under $150 are calculated at checkout.

Do you offer Click & Collect?

Yes. Click & Collect is available from our Joondalup store.

You'll receive an email notification as soon as your order is ready for collection.

Can I return or exchange an item?

Yes. We accept returns and exchanges in accordance with our Returns Policy.

Items must be:

  • Unworn
  • In original condition
  • Have all tags attached
  • Be returned within the specified return period

Please refer to our Returns Policy for full details.

Do you have a physical store?

Yes.

Visit us at:

Salt Water Surf Co.
Shop T166, Lakeside Joondalup Shopping City
420 Joondalup Drive
Joondalup WA 6027

Our friendly team is always happy to help with styling advice, sizing and product recommendations.

Are all products available online?

Most products are available online.

Some brands and selected products, including Patagonia, are available exclusively in-store due to supplier requirements.

Do you sell gift cards?

Yes.

Salt Water Surf Co. Gift Cards are available and make the perfect gift for surf, beach and coastal lifestyle lovers.

Gift cards can be redeemed online or in-store.

Do you stock swimwear all year?

Yes.

We stock swimwear throughout the year, with our largest range arriving during spring and summer.

Brands include Rhythm, Tigerlily, Billabong and other leading Australian swimwear labels.

Do you stock surf accessories?

Yes.

We stock a range of surf and beach essentials including:

  • Surf Wax
  • Sunscreen & Zinc
  • Beach Accessories
  • Drink Bottles
  • Hats & Caps
  • Sunglasses
  • Beach Towels
  • Bags & Wallets

Do you sell beauty and tanning products?

Yes.

We stock premium coastal beauty and tanning brands including:

  • Sun Bum
  • The Fox Tan
  • Avocado Zinc
  • Surf Mud

Our range includes sunscreen, tanning products, zinc and beach skincare essentials.

Can I buy Patagonia online?

No.

Patagonia products are currently available in-store only at Salt Water Surf Co. Joondalup.

Visit us in-store to browse the full Patagonia range.

Which payment methods do you accept?

We accept a range of secure payment options including:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Afterpay
  • Apple Pay
  • Google Pay
  • Shop Pay

Where do you ship?

We currently ship Australia-wide.

Shipping costs are calculated at checkout, with FREE shipping available on eligible orders over $150.

How can I contact Salt Water Surf Co.?

You can contact our team by visiting our Contact Us page or by using the details below.

Email: info@saltwatersurfco.com.au

Phone: 0494 750 224

Store Address:
Shop T166, Lakeside Joondalup Shopping City
420 Joondalup Drive
Joondalup WA 6027

We aim to respond to all enquiries within one business day.