Contact Us | Salt Water Surf Co. Joondalup

We get it, if you dont want to use the form you can email us here:

hello@makuthelabel.com

We typically reply within less than 24 Hours

Shipping
Do you offer expedited shipping?

Yes, we do offer expedited shipping for domestic orders only for $12. Order processing should take no longer than 24 hours during normal business hours

Do you offer free shipping?

We offer fast and free shipping for orders over $100 within Australia, and free express over $200. Orders shipped internationally are free over $250
How long does delivery take?

Orders we aim to dispatch same day before 12pm AEST in normal business hours

Please allow 1-3 days for standard depending on your location and express 1-2 Days depending on location

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

Returns
What’s your return policy?

We know that online shopping can be difficult - if you are unsure about what size to order we recommend only purchasing one T-shirt please! If you are a first time purchaser and you haven’t picked the right size,  please let us know and we would be happy to accept your tee back for STORE CREDIT ONLY.

All SALE items or any reduced items in any sale or promotion are FINAL SALE and not eligible to be returned for an exchange, credit note or refund under any circumstances.

PLEASE NOTE:
  • All items must be returned in original, brand new condition, with all tags attached and within 14 days from date of delivery. There must be no smells of perfumes, washing powders or any makeup/fake tan marks. If your return does not meet these requirements, it will be returned back to the sender at the customer's expense. We reserve the right to DECLINE any return if the item/s does not meet ALL return conditions.
  • Once an order has been processed, we are unfortunately unable to make any changes or cancel an order.
  • The cost of sending back your return is at the customer’s expense. MAKU does not provide any returns labels or cover the cost of return shipping for sending your return back. 
  • Items must be returned using a trackable courier or registered post. Returns will not be accepted without the return tracking number provided by the customer, as we cannot accept responsibility for items lost in transit to us.
  • All returns must be APPROVED by online management PRIOR to being sent back.
  • We do not offer exchanges - once your return is received you will be provided with STORE CREDIT that you can use to purchase a new tee. 
  • Please be mindful to check sizing and fit info before purchase. All sizing,
    fabrication and care instructions are available in the product descriptions.

You can access our return portal here: https://makuthelabel.com/apps/returns
Do you offer refunds or exchanges?

Yes, we offer returns for STORE CREDIT as well as exchanges as long as you let us know within 14 days of your item being received. To be eligible for a refund or exchange, items must be
returned in their original condition, with all tags and packaging intact. Please note that sale items, or items used with a discount code are not eligible.

If you receive a damaged or incorrect item, please contact us immediately. We will review the situation and strive to resolve the issue, which may include a replacement or refund. 

Access our portal here: https://makuthelabel.com/apps/returns

Faults and Issues
What do I do if my item(s) arrives damaged?

Whilst we hope this never occurs we are all humans and mistakes/faults can happen from time to time. 

Where this does happen we will always immediately replace your garment following proof of the fault - please send us any photos you have to assist us in resolving your issue as quickly as possible. 

If your garment is no longer in stock we will issue you a refund. 
What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

Order Changes
Can I edit or add anything to my order?

We are always aiming for immediate dispatch , so there is a very small window, if this can be changed or edited. Please reach out to our customer service team asap, and we will endeavor to intercept this for you.

How do I cancel my order?

We are aiming for immediate dispatch on all orders, so if for whatever reason you need to cancel, we will do our best; however, if the order has been completed then this will need to follow the returns policy process.

Please refer to our return policy for further instructions.